fulfilling our SRA Transparency obligations

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We are committed to high quality legal advice and client care. If you are unhappy about any aspect of our service or about any invoice, please raise it with us. We will consider your complaint promptly, fairly, openly, effectively and within 8 weeks of receipt. If we have not resolved it within this time you may complain to the Legal Ombudsman.  If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. 

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).  The Legal Ombudsman’s contact details are Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ enquiries@legalombudsman.org.uk 0300 555 0333

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.